Dg44 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This policy clearly explains what information we collect, how it is used, who can access it, and what your rights are as a dg44 user in Malaysia.
Effective: 1 January 2026 | Version: 2026-01
What We Collect When You Use the Platform
When you register a dg44 account, we collect information such as your full name, email address, phone number, date of birth, and identity document details (for KYC verification purposes). This information is required to verify your identity and keep your account secure.
We also retain login history, IP addresses, and access timestamps for security purposes and to detect unusual activity.
When you access the dg44 platform via web browser or mobile app, we automatically collect technical information such as device type, operating system, browser version, screen resolution, and IP address.
This information helps us optimise the platform experience across different device types, particularly smartphones, which are the preferred choice among users in Malaysia.
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the necessary details related to your payment method — including your bank account name and account number (partial, for withdrawal verification purposes), or your registered digital wallet information.
We do not store your credit card details or banking passwords. All transactions are processed through recognised payment providers such as FPX.
We record platform usage data including pages visited, time spent in each section, features used (such as casino, football, Baccarat), and transaction history.
This data is used to improve service quality, identify technical issues, and deliver a better user experience over time.
How Your Information Is Used
Dg44 uses the information collected solely for legitimate and responsible purposes. The following outlines the primary ways your data is used:
- Account Management: To create, verify, and manage your account, and to process deposits and withdrawals in RM accurately and securely.
- Platform Security: To detect and prevent fraud, money laundering, and any activity that is suspicious or in breach of our Terms & Conditions.
- Service Improvement: To analyse usage patterns and improve platform features, including optimisation for mobile users in Malaysia.
- Service Communications: To send important account-related notices, security updates, or policy changes. We do not send marketing communications without your consent.
- Legal Compliance: To comply with applicable laws and regulations in Malaysia, including KYC (Know Your Customer) requirements and anti-money laundering obligations.
Dg44 adheres to the following data protection principles across all information processing:
- Collected only when necessary
- Retained only as long as necessary
- Processed transparently
- Protected against unauthorised access
Cookies, Tracking & Third-Party Sharing
The dg44 platform uses cookies — small text files stored on your device — to improve functionality and user experience. We use two types of cookies:
- Essential Cookies: Required for core platform functions such as maintaining login sessions and account security. These cookies cannot be disabled.
- Analytics Cookies: Used to understand how users interact with the platform so we can improve the experience. You may opt out of these cookies through your browser settings.
Dg44 does not sell or transfer your personal information to third parties for marketing purposes. However, we may share necessary information with the following parties for legitimate operational purposes:
- Payment Processors: Such as FPX and digital wallet providers — only the information necessary to process MYR transactions is shared.
- Governing Authority: When required by Malaysian law or a valid court order.
- Technology Provider: Operations partners bound by strict confidentiality agreements.
Your Rights as a dg44 User
You have control over your personal information. The following rights are available to you at any time.
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you can request an update through your account settings or by contacting support.
You may request the deletion of your account and personal data, subject to legal obligations that require us to retain certain records.
You may object to the processing of your data for specific purposes, or withdraw consent that was previously given.
To exercise any of the rights above, contact the dg44 team by email at [email protected]. Please include your username and a description of your request. We will process it within a reasonable timeframe and inform you of the outcome. You may also refer to FAQ page for further guidance.
Data Security & Changes to This Policy
Dg44 takes data security seriously. The technical and organisational measures we employ include:
- Data encryption in transit using industry-standard security protocols.
- Strict access controls — only authorised personnel may access your personal data.
- Continuous monitoring to detect any suspicious or unauthorised access attempts.
- Regular security audits to ensure our systems remain up to date and protected.
While we take reasonable precautions, no security system is completely foolproof. You also play a part — keep your account password safe at all times.
Dg44 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any material changes via an in-platform notice or email, depending on the nature of the change.
We encourage you to review this page periodically. Continued use of the dg44 platform after any changes are published will be considered acceptance of the updated privacy terms.
This policy is governed by and interpreted in accordance with the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA) where applicable.
Questions About Your Privacy?
If you would like to know more about how dg44 handles your data, or wish to exercise your privacy rights, our team is ready to help.
Support email: [email protected]